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Europe & LatAm · Business Acceleration
Be for Client. Be for Consumer. Be for C-Level. Be Force.

Monetising consumer data and customer experience to generate measurable impact — for clients, consumers, leaders and teams.

Strategic team
Business Acceleration · Europe & LatAm
Strategy Consumer Data Customer Experience Agentic AI Governance Loyalty & CRM Omnichannel Europe & LatAm Strategy Consumer Data Customer Experience Agentic AI Governance Loyalty & CRM Omnichannel Europe & LatAm
Who we are

We unite senior experience with the innovation that never stops.

We bring together the know-how of those who have been on both sides of the table — as executives and as advisors — and the constant evolution of technology to generate real value and operate pragmatically, always aligned with business strategy.

We are experienced — some would say obsessed — with finding monetisation opportunities in data, transforming them into business acceleration levers and orchestrating, across multiple stakeholders, a performance-driven operation.

The success of an AI project — like any technology, new product, new channel or sustainability initiative — depends on people, processes, governance and communication that never lose sight of both the long-term strategy and the day-to-day operation.

01

Strategy & Acceleration

Growth levers, integrated roadmap across technology, people and processes — and a clear business case.

02

Governance & Integrated Execution

Managing complex transformation programmes. Organisational design, team enablement, stakeholder management, PMO and change management.

03

Partner Ecosystem

Partners with complementary core competences: agentic AI, loyalty platform, digital channels, sustainability and human analytics.

04

Bridge Between Continents

Brazil/Mercosur ↔ Portugal/Spain/EU. Connecting executives, benchmarking and generating bilateral business in B2B, B2C, B2B2C and D2C models.

Our purpose

Generating value. Always.

Combining operational agility with the governance required by the European market.

C

be for Client

Serving brands in their business objectives with measurable, sustainable results.

5% to 20% incremental revenue in consumer data & loyalty projects
10% to 30% ROI improvement in media & marketing optimisation
Sales force digitalisation with agentic AI: 4.5% → 20% conversion rate
Increased share of wallet and new channel performance
C

be for Consumer

Improving the end consumer's experience. A satisfied customer is the best asset of any business.

Higher purchase conversion rates across digital channels
20%+ improvement in customer satisfaction (CSAT/NPS)
15% to 30% reduction in churn with loyalty and personalisation
35%+ increase in LTV through smarter engagement
C

be for C-Level

Supporting leadership in strategic decision-making. Executive language, real and measurable impact.

Projects that exceed channel targets and become global benchmarks
Clear AI adoption roadmap with financial impact and risk control
Faster time-to-result through agile, integrated sprints
Performance culture that outlasts the engagement
C

be Force — Force Multiplier

A capability that multiplies client results without proportionally increasing resources. Governance of human and non-human assets.

40–60% reduction in human support through automation
70%+ automatic resolution — freeing teams for higher-value work
Change management, continuous learning culture and know-how transfer
Organisational design that evolves with the business
Our three pillars

The foundations of acceleration levers.

Consumer data intelligence, customer experience, and applied AI are not separate tracks. They are interdependent forces that power every growth initiative we build.

Consumer Data Intelligence

Transforming data into monetisation opportunities. Most companies already have the data — what's missing is the experienced, cross-functional perspective that connects it to business growth.

5–20%
incremental revenue in consumer data & loyalty programmes
be·for·C client cases

Customer Experience

From omnichannel to unified commerce and post-sale automation — always integrated across channels, teams and partners.

391%
higher conversion when responding within 1 minute
Salesforce State of the Connected Customer, 2024

Applied AI

We deliver sexy AI solutions via our partner ecosystem. And the less sexy but harder work: process redesign, change management, continuous learning culture and know-how building. In Feb 2026, OpenAI partnered with McKinsey, BCG, Accenture and Capgemini — because the enterprise AI race is no longer about model releases. It is about who owns the implementation layer: the deeply human work of getting AI into production inside organisations that weren't built for it.

80%
of AI projects fail to deliver intended business value
RAND Corporation · MIT Sloan · McKinsey · Gartner, 2025–2026
Team working with technology
A survival question

Beyond a lever —
a matter of survival.

Until recently, the assessment was slow and implementation was complex from a technological standpoint. Today there is a reversal — technology makes it more accessible and agile. But structures still operate in more traditional models. That is why an integrated methodology across 5 dimensions makes all the difference.

  • AI as an acceleration lever across multiple business models
  • AI as a competitive differentiator in talent, operations and customer engagement
  • AI as a structural question for business model survival
  • Integrated roadmap: technology, people, processes and governance
Our position

Two continents.
One methodology.
Measurable results.

We are the operational bridge between Brazil/Mercosur and Portugal/Spain/EU — actively promoting executive connections, benchmarking and bilateral business generation.

Associations & Partners
Technology Partner
Woll.AI
Agentic AI as a service — our strategic partner for conversational AI, sales automation and omnichannel implementation.
Council Member · Portugal
AMD — Associação de Marketing Directo e Digital
Active member of the Advisory Council of the Portuguese Direct and Digital Marketing Association.
Member · Iberia & Brazil
CCBE — Câmara de Comércio Brasil-Espanha
Member of the Brazil-Spain Chamber of Commerce — strengthening bilateral trade and business connections.
Network · Atlantic
Atlantic Hub
Part of the Atlantic Hub network connecting business leaders across the Atlantic corridor.
Our Approach

From insight
to results.

Data and CX point the way — they reveal where and how to accelerate. Strategy is then built on four interdependent foundations: optimised processes, the right technology, organisational design and people. All dimensions must move together for results to be real and lasting.

Business acceleration levers

Common opportunities.
Uncommon execution.

Across different industries and business models, we consistently find the same high-potential levers when data and customer experience are used strategically. The challenge is rarely finding them — it is connecting them across silos.

Companies often operate in silos, losing precious inputs because they support one area's operation but fail to reach others. The data is frequently already there. What's missing is the experienced, cross-functional perspective that turns it into measurable growth.

Some examples of recurring business levers across segments and geographies.

Loyalty & Retention

Programmes and mechanics that increase purchase frequency, basket size and lifetime value.

Sales Channel Digitalisation

Digitalising sales forces with agentic AI, CRM and omnichannel tools — faster cycles, higher conversion.

Media & Marketing ROI

Investment optimisation through data-driven attribution, audience intelligence and automated personalisation.

Omnichannel & End-to-End Journeys

Consistent customer experiences across every touchpoint — from discovery to post-sale and reactivation.

Logistics & Stock Intelligence

Demand forecasting, inventory optimisation and supply chain visibility powered by consumer data.

Sustainability as Performance

ESG as a competitive differentiator — integrated into value proposition, customer segmentation and analytics.

New Products & Channels

Data-backed innovation: market gaps, unmet needs and launch strategies built on real consumer intelligence.

Agentic AI Applications

From pre-sale personalisation to post-sale automation — AI agents that generate revenue and free teams for higher-value work.

The identification and prioritisation of levers for each business are always unique. The methodology is what repeats — generating consistently strong results even as technologies and consumer behaviour evolve.

How we work

Through sprints. One goal.

Each sprint is designed to move fast — typically 15 days each — without losing strategic alignment or operational rigour.

Sprint 01

Discovery & Understanding

Direct C-level engagement through structured interviews. Fast Assessment across data, customer journeys and technology. Identification of growth levers and prioritisation gaps.

Entregável

Prioritisation matrix of levers — impact potential × investment × complexity — with strategic recommendations.

01
Sprint 02

Strategic Solution × Quick Wins

Integrated set-up of the prioritised quick win: strategy, data, technology, processes and people working together. Transformational roadmap and evolutionary organisational design.

Entregável

Quick win in motion + integrated roadmap covering all workstreams: technology, org design, people and governance.

02
Sprint 03 and beyond

Execution — Iterative & Results-Oriented

Flexible competence input. Integrated stakeholder and partner management. PMO and change management when needed. Each iteration informed by real data and business indicators.

Entregável

Measurable results on business KPIs + continuous improvement cycle with governance and performance reporting.

03
Our Leadership

Senior team.
Real results.

We were born from more than two decades of experience in major groups across the Americas and Europe. We bring together the best of both continents — the speed and scale of Latin markets with the rigour and access of European ones.

Co-Founders, Business Partners & Board
Andréa Pelagagi

Andréa Pelagagi

PT · ES · EN
Co-Founder · be·for·C

15+ years in business acceleration through consumer data and CX. Expert in CRM, Marketing Performance and Organisational Management. Led end-to-end transformation programmes across Brazil and Latin America.

Natura&Co 🌎 LATAM Smiles/GOL 🇧🇷 Hering 🇧🇷 and others
Leonardo Pellegrino

Leonardo Pellegrino

PT · ES · IT · EN
Co-Founder · be·for·C

25+ years across Brazilian companies, multinationals, consultancies and startups. Led BrandLoyalty in Brazil. International cases in retail and loyalty across Europe and LatAm.

Dia 🇪🇸 BrandLoyalty 🇳🇱 Pão de Açúcar 🇧🇷 and others

Rosaria Jorge

PT · EN · FR
Business Partner · be·for·C

30+ years of experience — multinationals, FMCG and pharma; consultancy and 9+ years in general management in Portugal's Third Sector. Ex-professor of Marketing and Internationalisation.

Diageo 🇵🇹 Novartis 🇵🇹 Danone 🇵🇹 and others

Paulo Ribeiro

PT · EN · ES
Business Partner · be·for·C

20+ years in CRM, Marketing Automation, Data Analytics and Digital Transformation. Proven track record leading multinational and cutting-edge technology companies towards their strategic objectives.

Itaú 🇧🇷 Carrefour 🌐 P&G 🌐 and others

Mikael Malamut

PT · EN
Board Member · CEO AMA12

CEO of AMA12 Alexandre Herchcovitch. Expert in brand positioning, design and sustainability. Cases with 28 contracts, 850 licensed products and 22k points of sale.

Herchcovitch 🇧🇷 Johnson&Johnson 🌐 Staedtler 🌐 and others

Jorge — Board Member

PT · EN
Board Member · be·for·C

Board member profile and biography to be updated shortly.

Bio coming soon

Sérgio Augusto

PT · EN
Advisor · be·for·C

30 years across consulting, agencies and executive roles. Digital and business strategist, with focus on strategic and entrepreneurial planning. Executive experience at Sky, Claro and Vivo.

Sky 🇧🇷 Claro 🇧🇷 Vivo 🇧🇷 and others

Mauricio Novaes

PT · EN · ES
Business Partner · be·for·C

25 years in multinational marketing agencies developing branding, marketing, innovation and digital platform projects. As a consultant: business acceleration, CRM, strategy and innovation. As a professor: Omnichannel for pharma companies and Business Model Innovation for marketing teams.

GSK 🌐 Nestlé 🌐 C&A 🌐 and others

Andressa de Mello

PT · EN · ES · FR
Business Partner · be·for·C

20+ years in executive leadership at companies such as Natura, BCG, Enjoei, JBS Ambiental, Veste (LeLisBlanc, Dudalina, JohnJohn), Hewlett-Packard and Santander. Currently advises entrepreneurs, executives and organisations on sustainability and ESG strategy applied to business.

Natura 🇧🇷 BCG 🌐 Santander 🌐 and others
+

Growing team.

be·for·C Network

We are always looking for exceptional people who share our commitment to real results. Get in touch.

Join our network →
·

Coming soon.

be·for·C Network

New team member to be announced.

Stay tuned
be·for·C mascot

How we explain what we do to our children.

Looking from above. Strategy, integrated vision and the long-term picture — without losing sight of the whole.

Feet on the ground. Always connected to data, operations and execution. No strategy without implementation.

With the zebras and other giraffes. In constant collaboration with teams, partners and areas to spot opportunities and navigate challenges.

Vision from above. Feet on the ground. In collaboration.

Let's accelerate
your business.

Whether you need a full strategic partnership or support for a specific challenge — we adapt to your moment.

I need to sell more — where do I start?
I bought the platform. Now what?
I have an AI budget — where should I apply it?
My strategy is solid but implementation is stalling.

Andréa Pelagagi

Founder & Co-CEO
+351 915 033 799 (PT)

Leonardo Pellegrino

Founder & Co-CEO
+34 682 55 19 64 (SP)

Offices

Lisbon · Portugal São Paulo · Brazil Madrid · Spain
Contact

Send us a message