Monetising consumer data and customer experience to generate measurable impact — for clients, consumers, leaders and teams.
We bring together the know-how of those who have been on both sides of the table — as executives and as advisors — and the constant evolution of technology to generate real value and operate pragmatically, always aligned with business strategy.
We are experienced — some would say obsessed — with finding monetisation opportunities in data, transforming them into business acceleration levers and orchestrating, across multiple stakeholders, a performance-driven operation.
The success of an AI project — like any technology, new product, new channel or sustainability initiative — depends on people, processes, governance and communication that never lose sight of both the long-term strategy and the day-to-day operation.
Growth levers, integrated roadmap across technology, people and processes — and a clear business case.
Managing complex transformation programmes. Organisational design, team enablement, stakeholder management, PMO and change management.
Partners with complementary core competences: agentic AI, loyalty platform, digital channels, sustainability and human analytics.
Brazil/Mercosur ↔ Portugal/Spain/EU. Connecting executives, benchmarking and generating bilateral business in B2B, B2C, B2B2C and D2C models.
Combining operational agility with the governance required by the European market.
Serving brands in their business objectives with measurable, sustainable results.
Improving the end consumer's experience. A satisfied customer is the best asset of any business.
Supporting leadership in strategic decision-making. Executive language, real and measurable impact.
A capability that multiplies client results without proportionally increasing resources. Governance of human and non-human assets.
Consumer data intelligence, customer experience, and applied AI are not separate tracks. They are interdependent forces that power every growth initiative we build.
Transforming data into monetisation opportunities. Most companies already have the data — what's missing is the experienced, cross-functional perspective that connects it to business growth.
From omnichannel to unified commerce and post-sale automation — always integrated across channels, teams and partners.
We deliver sexy AI solutions via our partner ecosystem. And the less sexy but harder work: process redesign, change management, continuous learning culture and know-how building. In Feb 2026, OpenAI partnered with McKinsey, BCG, Accenture and Capgemini — because the enterprise AI race is no longer about model releases. It is about who owns the implementation layer: the deeply human work of getting AI into production inside organisations that weren't built for it.
Until recently, the assessment was slow and implementation was complex from a technological standpoint. Today there is a reversal — technology makes it more accessible and agile. But structures still operate in more traditional models. That is why an integrated methodology across 5 dimensions makes all the difference.
We are the operational bridge between Brazil/Mercosur and Portugal/Spain/EU — actively promoting executive connections, benchmarking and bilateral business generation.
Data and CX point the way — they reveal where and how to accelerate. Strategy is then built on four interdependent foundations: optimised processes, the right technology, organisational design and people. All dimensions must move together for results to be real and lasting.
Across different industries and business models, we consistently find the same high-potential levers when data and customer experience are used strategically. The challenge is rarely finding them — it is connecting them across silos.
Companies often operate in silos, losing precious inputs because they support one area's operation but fail to reach others. The data is frequently already there. What's missing is the experienced, cross-functional perspective that turns it into measurable growth.
Some examples of recurring business levers across segments and geographies.
Programmes and mechanics that increase purchase frequency, basket size and lifetime value.
Digitalising sales forces with agentic AI, CRM and omnichannel tools — faster cycles, higher conversion.
Investment optimisation through data-driven attribution, audience intelligence and automated personalisation.
Consistent customer experiences across every touchpoint — from discovery to post-sale and reactivation.
Demand forecasting, inventory optimisation and supply chain visibility powered by consumer data.
ESG as a competitive differentiator — integrated into value proposition, customer segmentation and analytics.
Data-backed innovation: market gaps, unmet needs and launch strategies built on real consumer intelligence.
From pre-sale personalisation to post-sale automation — AI agents that generate revenue and free teams for higher-value work.
The identification and prioritisation of levers for each business are always unique. The methodology is what repeats — generating consistently strong results even as technologies and consumer behaviour evolve.
Each sprint is designed to move fast — typically 15 days each — without losing strategic alignment or operational rigour.
Direct C-level engagement through structured interviews. Fast Assessment across data, customer journeys and technology. Identification of growth levers and prioritisation gaps.
Prioritisation matrix of levers — impact potential × investment × complexity — with strategic recommendations.
Integrated set-up of the prioritised quick win: strategy, data, technology, processes and people working together. Transformational roadmap and evolutionary organisational design.
Quick win in motion + integrated roadmap covering all workstreams: technology, org design, people and governance.
Flexible competence input. Integrated stakeholder and partner management. PMO and change management when needed. Each iteration informed by real data and business indicators.
Measurable results on business KPIs + continuous improvement cycle with governance and performance reporting.
We were born from more than two decades of experience in major groups across the Americas and Europe. We bring together the best of both continents — the speed and scale of Latin markets with the rigour and access of European ones.
15+ years in business acceleration through consumer data and CX. Expert in CRM, Marketing Performance and Organisational Management. Led end-to-end transformation programmes across Brazil and Latin America.
25 years in multinational marketing agencies developing branding, marketing, innovation and digital platform projects. As a consultant: business acceleration, CRM, strategy and innovation. As a professor: Omnichannel for pharma companies and Business Model Innovation for marketing teams.
20+ years in executive leadership at companies such as Natura, BCG, Enjoei, JBS Ambiental, Veste (LeLisBlanc, Dudalina, JohnJohn), Hewlett-Packard and Santander. Currently advises entrepreneurs, executives and organisations on sustainability and ESG strategy applied to business.
We are always looking for exceptional people who share our commitment to real results. Get in touch.
New team member to be announced.
Looking from above. Strategy, integrated vision and the long-term picture — without losing sight of the whole.
Feet on the ground. Always connected to data, operations and execution. No strategy without implementation.
With the zebras and other giraffes. In constant collaboration with teams, partners and areas to spot opportunities and navigate challenges.
Vision from above. Feet on the ground. In collaboration.
Whether you need a full strategic partnership or support for a specific challenge — we adapt to your moment.
Offices
Lisbon · Portugal São Paulo · Brazil Madrid · Spain